Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
PaymentSpring Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Wednesday 12th February 2020

No incidents reported

Tuesday 11th February 2020

No incidents reported

Monday 10th February 2020

Email Marketing Email Marketing system maintenance scheduled to begin 7 p.m. CST on Tuesday, February 11

Upcoming scheduled maintenance notice for Firespring Email Marketing: We have a two-hour system maintenance window scheduled to begin at 7 p.m. CST on Tuesday, Feb. 11. For up to 30 minutes during this maintenance block, application users will experience delays in users and account settings.

Sunday 9th February 2020

No incidents reported

Saturday 8th February 2020

No incidents reported

Friday 7th February 2020

PaymentSpring Credit Card Processing Error messages when processing payments using PaymentSpring [RESOLVED]

[RESOLVED] The PaymentSpring team is actively investigating issues with error messages when processing payments using PaymentSpring and when attempting to login directly to the PaymentSpring dashboard. They are working towards a quick resolution and we will update our status page as we find out more from the PaymentSpring team, or you can contact the PaymentSpring support team at 866.431.4637 if you have any additional questions about this issue.

Thursday 6th February 2020

No incidents reported