All systems are functional.

Past incidents

Thursday 14th January 2021

Nothing to report

Wednesday 13th January 2021

Nothing to report

Tuesday 12th January 2021

Firespring Email Marketing system maintenance (scheduled for 7pm CST Jan 14th, 15th, 16th)

Upcoming scheduled maintenance notice: On the evenings of January 14th-16th, we have system maintenance windows scheduled from 7pm until 1am Central nightly. A small segment of accounts may experience slowness in the application or have problems logging in for up to 30 minutes during the maintenance window. While there’s a slight chance of a brief delay in response data displaying in-account, all data will still be collected.

Start time: Jan 14, 7pm CST

Estimated duration: 6 hours nightly

Monday 11th January 2021

Nothing to report

Sunday 10th January 2021

Nothing to report

Saturday 9th January 2021

Nothing to report

Friday 8th January 2021

[COMPLETE] PaymentSpring Scheduled Maintenance: Recurring Billing Service – Tuesday 1/12/21 (4AM CDT)

[COMPLETE] Maintenance Scheduled: The PaymentSpring payment gateway has an upcoming system maintenance window scheduled for Tuesday, January 12th from 4:00am - 8:00am CDT. This maintenance window will be open for 4 hours as new infrastructure is put into service and there will be limited functionality impacts to the recurring billing service.

Improvements in this release: Updates to the recurring billing service infrastructure.

Expected Impact: Read only access to the recurring billing service will be enabled and API requests listing details of recurring enrollments will remain functional. All other Gateway API and Dashboard functionality not related to PaymentSpring’s recurring billings will be unaffected.

There will be NO impact if you DO NOT use PaymentSpring’s recurring functionality or do not expect to be enrolling new recurring customers between 4AM and 8AM CDT.


FAQ:

Will I be able to process payments during the maintenance window? Yes. Normal charge activity will remain functional.

What will happen if I try to add a recurring billing plan or enroll a customer during the maintenance window? PaymentSpring will return a 503 error with the following message: "Service temporarily under maintenance. Please try again after 8:00 AM Central."

Will there be any impact to the billing of EXISTING recurring payment subscriptions I am expecting this day? No. All billing will occur as expected and be uninterrupted.


We appreciate your understanding and patience. If you have any questions, please contact PaymentSpring Client Services at clientservices@paymentspring.com or Firespring Support at support@firespring.com