All systems are operational

Past Incidents

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

VersaDoc VersaDoc Reports Not Working

Our Engineers are currently working on a fix for the bug causing the VersaDoc Variable Order Data reports to not function correctly. We'll update here once that report is working correctly.

As a workaround, we suggest using the Order Activity report options found under Analytics & Reports in your Springboard.

Tuesday 23rd November 2021

No incidents reported

Monday 22nd November 2021

PaymentSpring Credit Card Processing Scheduled update to PaymentSpring (11/23/21 9pm-11pm CT)

PaymentSpring will be updating the production systems in AWS/Direct on 11/23/21 between 9pm-11pm CT. Relevant operating systems patches will be applied and systems will be rebooted.

There will be a period during the update where PaymentSpring will be offline/down. The system downtime is expected to be less than five minutes during the entire maintenance widow.

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported

Friday 19th November 2021

No incidents reported