Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Tuesday 22nd April 2025

No incidents reported

Monday 21st April 2025

No incidents reported

Sunday 20th April 2025

No incidents reported

Saturday 19th April 2025

No incidents reported

Friday 18th April 2025

No incidents reported

Thursday 17th April 2025

VersaDoc Print-ready file area issue is now resolved

The Print-Ready file area is now operational.

Print-ready file area is down

We are currently experiencing an error in the Print-Ready files area of the Springboard. We are actively working on a fix.

Wednesday 16th April 2025

No incidents reported

Tuesday 15th April 2025

Email [Resolved] Blocked IP addresses/Rejections

UPDATE 4/24: This issue is resolved.

Currently, we are facing issues where some of our IP addresses have been blocked by Spamcop, ATT, Hotmail, SBC Global, MSN and Microsoft. We are actively addressing the situation and working towards a resolution. If you receive a rejection that relates to the listed services, you may get emails through by sending email from Firespring webmail, https://email.firespring.com