Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Performance Issues
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Friday 30th January 2026

No incidents reported

Thursday 29th January 2026

Email Issues emailing to Microsoft and Yahoo accounts

Some users may be experiencing difficulties sending emails to Microsoft and Yahoo-related addresses. This is being reviewed in collaboration with Microsoft's and Yahoo's teams to resolve this issue.

Email Webmail errors

[Resolved] The webmail errors issue has been corrected.

We are looking into some errors happening within the webmail feature. Some users are experiencing error pop-ups that may appear randomly, particularly when sending email. It's of intermittent nature and not happening to all mailboxes.

Wednesday 28th January 2026

No incidents reported

Tuesday 27th January 2026

[Resolved] Websites/Springboard Outage

9:20am Central: Sites and Springboard have returned.

We are currently investigating sites and Springboard being down.

Monday 26th January 2026

No incidents reported

Sunday 25th January 2026

No incidents reported

Saturday 24th January 2026

No incidents reported