[UPDATE] Rackspace email issues impacting users attempting to login or send email (Potential Solution) Monday 7th November 2022 14:14:00

The Engineers at Rackspace are continuing to work on a full resolution for the various issues email users are experiencing. The reported issues include:

As a potential workaround, users should attempt to login and use webmail at email.firespring.com as the issues appear to be affecting a smaller user group in webmail and we have reports of users being able to access and successfully use webmail.

Regarding third party email clients (i.e. Outlook) not letting users log in or giving username/password prompts, a likely solution should be for users to check their connection to the server in their third party email client configuration (i.e. Outlook email account settings) to confirm that it's using a secure connection by way of current port numbers and by enabling SSL encryption for BOTH incoming & outgoing servers.

The secure settings are:

For users that find an unsecure connection (non SSL/TLS such as incoming server ports 110 or 143) or using unsecure SMTP (sending server) port numbers including 25 or 2525, please try updating your connection to a secure port number provided above as that may solve the issue you're experiencing attempting to login to, or send from, a third party email client. Be sure to update to recommended ports and SSL for BOTH incoming and outgoing server settings.