At this time, message delivery times and webmail responsiveness have remained stable but we will continue to monitor the environment as system load increases throughout the day. As system load increases throughout the day users may experience:
- Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."
- Latency in accessing mail or mail folders.
- POP/IMAP access issues.
There are persisting issues with a small portion of mailboxes due to the emergency maintenance that was performed at 8:00 PM CDT 7/12/2017. While some of these symptoms may resolve themselves over time, if you are experiencing the below symptoms over a prolonged period of time, please contact Support (877.447.8936 or support@firespringcom) for further assistance. Symptoms include but are not limited to:
- Unread Items Issue: A large number (or entire folder) of messages has changed from "Read" to "Unread"
- Missing Subfolders Issue: Missing Subfolders that seemingly disappeared without intervention. (These folders are hidden and not actually missing)
- “Lost” Folders Issue: User will report a group of folders that have "lost" in the folder name followed by a string of characters "Ex: lost-asfkjl3q5kjafls"
- POP / Folder Issue: Error when trying to configure POP in a mail client. Unable to navigate to last page in Inbox in webmail (error code undefined).
- Folder Deletion Issue: Users unable to delete folders in Webmail. Error received will be "The selected folder does not exist...."
- Webmail Access Issue Users unable to access their email through webmail or Outlook and receive a hard hat or "an error occurred ..." message.
We are continuing to work to resolve the rest of the issues that some users may be experiencing. We will post more updates as they become available.
