We are continuing to monitor the environment as system load increases throughout the day. As system load increases throughout the day users may experience:
- Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."
- Latency in accessing mail or mail folders.
- POP/IMAP access issues.
- Some delay in email delivery
There are persisting issues with a small portion of mailboxes due to the emergency maintenance that was performed at 9:00 PM EDT 7/12/2017.
- Unread Items Issue: A large number (or entire folder) of messages has changed from "Read" to "Unread"
- Missing Subfolders Issue: Missing Subfolders that seemingly disappeared without intervention. (These folders are hidden and not actually missing)
- “Lost” Folders Issue: User will report a group of folders that have "lost" in the folder name followed by a string of characters "Ex: lost-asfkjl3q5kjafls"
- POP / Folder Issue: Error when trying to configure POP in a mail client. Unable to navigate to the last page in Inbox in webmail (error code undefined).
- Folder Deletion Issue: Users unable to delete folders in Webmail. Error received will be "The selected folder does not exist...."
- Webmail Access Issue: Users unable to access their email through webmail or Outlook and receive a hard hat or "an error occurred ..." message.
- Message duplication issue: Users may experience a duplication of recently sent messages.
These specific symptoms will resolve themselves once the issue has been resolved. We apologize for these extended issues with the email platform and will post here as more information becomes available.
