We continue to monitor the environment as more users access the system throughout the day and are doing everything we can to drive system load down and improve responsiveness. Users may experience:
- Latency in receiving and accessing mail or mail folders,
- POP/IMAP access issues, and/or
- Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."
In addition, there are persistent issues with a small portion of mailboxes due to an emergency maintenance performed on 12 July 2017 at 8:00 pm CDT. Symptoms include, but are not limited to, the following:
- Unread Items Issue: A large number (or entire folder) of messages changed from "Read" to "Unread"
- Missing Subfolders Issue: Missing Subfolders removed without intervention. (These folders are hidden and not actually missing)
- "Lost" Folders Issue: a group of folders that have the word "lost" in the folder name, followed by a string of characters. Example: "lost-asfkjl3q5kjafls"
- POP / Folder Issue: Error when trying to configure POP in a mail client. Unable to navigate to the last page in Inbox in webmail (error code undefined).
- Folder Deletion Issue: Users unable to delete folders in Webmail. Error Message: "The selected folder does not exist...."
- Webmail Access Issue: Users unable to access their email through webmail or Outlook, could receive error message "an error occurred ...", depending on the operation.
- Message duplication issue: Users may experience a duplication of recently sent messages.
These specific symptoms will resolve themselves once the issue has been resolved. We apologize for these extended issues with the email platform and will post here as more information becomes available.
