Impacted users have been identified and fixes will continue to be applied to resolve the following symptoms:
- Unread Items Issue: A large number (or entire folder) of messages changed from "Read" to "Unread"
- Missing Subfolders Issue: Missing Subfolders removed without intervention. (These folders are hidden and not actually missing)
- "Lost" Folders Issue: a group of folders that have the word "lost" in the folder name, followed by a string of characters. Example: "lost-asfkjl3q5kjafls"
- POP / Folder Issue: Error when trying to configure POP in a mail client. Unable to navigate to the last page in Inbox in Webmail (error code undefined).
- Folder Deletion Issue: Users unable to delete folders in Webmail. Error Message: "The selected folder does not exist...."
- Webmail Access Issue: Users unable to access their email through Webmail or Outlook, could receive error message web hard hat or "an error occurred ...", depending on the operation.
- Message duplication issue: Users may experience a duplication of recently sent messages.
We apologize for these extended issues with the email platform and will post here as more information becomes available.
