We are currently experiencing an outage with our third party Customer Relationship Management (CRM) system. This may impact our team's response time for emails sent to support@firespring.com and will impact our response time on requests to VersaDoc items (new documents and edit requests) and it also affects access to our online support knowledge articles. Our IT team is working with our CRM partner to resolve this issue as soon as possible. Please contact our Client Success team at 877-447-8936 with any questions or if you need immediate assistance.