Our third-party phone service provider is currently undergoing continued service issues resulting from an ongoing Distributed Denial of Service (DDoS) attack that they are experiencing, which is causing repeated issues with our call service functionality and quality.
First, we want to make it clear what this means: Neither Firespring nor our clients were “hacked”—no one gained access to our infrastructure or any data. This is all happening on our phone service provider's end.
The service and functionality during a DDoS attack like this can be unpredictable and unreliable, so thank you for your patience and understanding. Our IT team is currently working with them on workarounds, where possible, and longer-term solutions. It’s our priority to provide the highest level of service and transparency and we'd welcome any questions you have.
If you need to contact our support team, you can:
Review our online 24/7 support resources from your Springboard found under the Support > FAQs link (or go to firespring.com/client-area).
Submit a contact form from your Springboard under the Support > 'Contact Us' link.
Email us at support@firespring.com
Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.
Thank you for your patience while our team works with our phone provider on this issue.