Ongoing call quality and service issues with our phone provider Wednesday 29th September 2021 13:15:00

Our phone service provider is continuing to face issues stemming from the attack on their network. As a result, our phone service functionality continues to be unpredictable. We will update here as we know more and once our systems are fully operational. If you have difficulties reaching us by phone and need to contact our support team, you can:

  1. Review our online 24/7 support resources from your Springboard found under the Support > 'FAQs' link (or go to

  2. Submit a contact form from your Springboard under the Support > 'Contact Us' link.

  3. Email us at

  4. Contact support using the chat feature in your Springboard to chat online with our support team (this channel is currently based on availability of our team members). Our chat bot can help you navigate some common FAQ and troubleshooting issues.

Thank you for your patience while our team works with our phone provider on this issue.