Past Incidents

Tuesday 20th October 2015

Email Email Authentication Issues

Email accounts are authenticating properly again. Everything is A-ok!

Email Email Authentication Issues

We are having authentication issues on our email server. Our IT Admins are investigating the issue currently.

Monday 19th October 2015

No incidents reported

Sunday 18th October 2015

No incidents reported

Saturday 17th October 2015

No incidents reported

Friday 16th October 2015

Website Public Websites and Portals

We have deployed an update to our system to fix the site structure and site navigation issues. You should be good to go!

Website Public Websites and Portals

We have deployed an update to our system to address portal log in issues. We are currently monitoring the fix.

Website Public Websites and Portals

We are currently experiencing portal log in issues. We are investigating the issue.

Website Public Websites and Portals

We are currently experiencing some issues with site structure and site navigation on public websites and portals. We are investigating the issue.

Website Springboard and websites are good to go!

You should be all set.

Website Springboard and websites (mostly) back online

The springboard and websites are back online. Some sections of client websites are still being upgraded. We'll update here when things are 100%

Website Springboard and website scheduled maintenance from 8:30 pm CDT until 11:00 pm CDT

In order to release new and exciting features to our platform, we are performing upgrades to the software that powers the Springboard and our client websites. We apologize for the downtime. We'll get things back online just as soon as we can. Check back for updates.

Maintenance window: 8:30 pm CDT until 11:00 pm CDT

Thursday 15th October 2015

Nelnet Payment Services Credit Card Processing PaymentSpring OK

TSYS has confirmed that their data center is back online. We will continue to monitor the connection and update this page if anything changes. For now, everything is good to go.

Nelnet Payment Services Credit Card Processing PaymentSpring Payment Processor

The PaymentSpring payment processor is currently down. An outage upstream of our gateway is affecting transactions at this time. We are monitoring the issue.

Wednesday 14th October 2015

No incidents reported