Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Wednesday 11th November 2015

No incidents reported

Tuesday 10th November 2015

Website Springboard and websites are good to go!

You should be all set.

Website Springboard and websites (mostly) back online

The springboard and websites are back online. Some sections of client websites are still being upgraded. We'll update here when things are 100%

Website Springboard and website scheduled maintenance from 9:00 pm CDT until 9:30 pm CDT

In order to release new and exciting features to our platform, we are performing upgrades to the software that powers the Springboard and our client websites. We apologize for the downtime. We'll get things back online just as soon as we can. Check back for updates.

Maintenance window: 9:00 pm CDT until 9:30 pm CDT

Monday 9th November 2015

No incidents reported

Sunday 8th November 2015

No incidents reported

Saturday 7th November 2015

No incidents reported

Friday 6th November 2015

Email Mail Services Back to Normal

Email should be delivering without any delays...all systems go.

Email Mail Services Recovering

We believe that the email issue is resolved, however, there can be some delay of email delivery to mailboxes at this time. Email sent during the down time should arrive soon if not already.

Email Mail Server Issues

We are investigating an issue with email services.

Thursday 5th November 2015

No incidents reported