Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Sunday 10th January 2016

No incidents reported

Saturday 9th January 2016

No incidents reported

Friday 8th January 2016

No incidents reported

Thursday 7th January 2016

No incidents reported

Wednesday 6th January 2016

No incidents reported

Tuesday 5th January 2016

No incidents reported

Monday 4th January 2016

Springboard Connectivity Issue

Everything is up and running normally. Please contact our support team if you need any assistance. Happy New Year!

Springboard Connectivity Issue

We have deployed a fix for this issue to the system and are not seeing any further errors at this time. We will continue to monitor the issue closely. Please let the support team know if you continue to experience problems.

Springboard Connectivity Issue

Our IT team has identified probable causes for the issue and are working on fixes. Most Springboards are operating normally again, however we are still seeing some errors. We will update here as we know more!

Springboard Connectivity Issue

We are currently investigating a connectivity issue in our system. This issue is causing slowness in many areas of the Springboard and may result in an error message when trying to load pages or files. Our IT team is working to fix this issue ASAP.