Past Incidents

Wednesday 3rd February 2016

No incidents reported

Tuesday 2nd February 2016

Phone Support Phone Support Limited

Due to the Midwest snowmageddon and for the safety of our team members, our phone support will be limited today. Please email your questions to support@firespring.com

Monday 1st February 2016

Website Websites are available

Everything looks A-ok! Please contact support (877-447-8936 or support@firespring.com) if you have any questions.

Website Websites are available

Websites are back up! Our IT team has identified the issue and corrected the problem. They are continuing to monitor the situation.

Website Website's Unavailable

Our IT team is investigating reports of websites not loading or putting out a 503 error. We are looking into this ASAP.

Sunday 31st January 2016

No incidents reported

Saturday 30th January 2016

No incidents reported

Friday 29th January 2016

Website Email Notifications

All notifications from the backlog should be delivered and we don't anticipate any further issues with email notifications. Please contact support@firespring.com or call 877-447-8936 if there are questions. Have a great weekend!

Website Email Notifications

The email notification issues have been resolved and everything is running as usual. You may see email notifications coming through in groups as the system works through the backlog of notifications. We are continuing to monitor the situation and will update here with more information. Please continue to reference the message center for the most up to date information.

Website Email Notifications (Orders, Send A File, Donations, ect.) Delay

Delays of email notifications from forms on your website are ongoing. We are continuing to investigate and work towards a resolution. All notifications should be delivered, but they will be delayed. Please continue to refer to your message center in the Springboard for the most up to date information for your website. This does not impact regular email. Please continue to check here for more updates.

Thursday 28th January 2016

Springboard Email Notifications (Orders, Send A File, Donations, ect.) Delay

We are experiencing a delay in the delivery of email notifications that are triggered when someone fills out a form or places an order on your website. Our IT team is investigating the issue currently. All notifications are being delivered. Please check your message center for the most up to date information for your website. This issue does impact regular email. More details to come soon.

Wednesday 27th January 2016

Website Springboard and Websites Available

All services are up and running normally!

Website Springboard and Websites Not Available

Our IT team has identified the issue and we are seeing systems coming online. You may still experience intermittent errors during this time. Please continue to check here for more updates.

Website Springboard and Websites Not Available

Springboard and website access is currently not available. Our IT team is working to get this issue resolved as soon as possible.

Website Brief disruption of Springboard access

We've identified the issue. It's coming back online and we'll monitor it for further issues.