Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Saturday 6th February 2016

No incidents reported

Friday 5th February 2016

No incidents reported

Thursday 4th February 2016

No incidents reported

Wednesday 3rd February 2016

No incidents reported

Tuesday 2nd February 2016

Phone Support Phone Support Limited

Due to the Midwest snowmageddon and for the safety of our team members, our phone support will be limited today. Please email your questions to support@firespring.com

Monday 1st February 2016

Website Websites are available

Everything looks A-ok! Please contact support (877-447-8936 or support@firespring.com) if you have any questions.

Website Websites are available

Websites are back up! Our IT team has identified the issue and corrected the problem. They are continuing to monitor the situation.

Website Website's Unavailable

Our IT team is investigating reports of websites not loading or putting out a 503 error. We are looking into this ASAP.

Sunday 31st January 2016

No incidents reported

Friday 29th January 2016

Website Email Notifications

All notifications from the backlog should be delivered and we don't anticipate any further issues with email notifications. Please contact support@firespring.com or call 877-447-8936 if there are questions. Have a great weekend!