All systems are operational

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Thursday 12th May 2016

No incidents reported

Wednesday 11th May 2016

No incidents reported

Tuesday 10th May 2016

Custom website services back online

The issue regarding custom website services has been resolved.

Custom Websites

We are currently experiencing issues with a small number of custom websites

Monday 9th May 2016

No incidents reported

Sunday 8th May 2016

No incidents reported

Saturday 7th May 2016

No incidents reported

Friday 6th May 2016

No incidents reported

Wednesday 4th May 2016

Email Service restored

Our data center has restored internet connectivity. We will continue to monitor the situation and will update this page if we see further problems.

Email Provider outage

One of our data centers is experiencing an interruption in internet connectivity. That provider has dispatched engineers and they are actively working to restore service.

This outage impacts:

All Firespring hosted email
Processing of all VersaDoc documents
A small percentage (< 5%) of hosted websites

We will update this page as soon as we see service restored or with updates as we have them.