Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Tuesday 31st May 2016

No incidents reported

Monday 30th May 2016

Service Restored

Our data center has restored internet connectivity. We will continue to monitor the situation and will update this page if we see further problems.

Website Network Connectivity issue with Hosting Partner

Our data center partner is currently reporting a partial network outage which is affecting small number of our websites, but all of email and all of VersaDoc. We are working very closely with our hosting provider to ascertain the root cause of the issue and get it resolved as quickly as possible.

Sunday 29th May 2016

No incidents reported

Saturday 28th May 2016

No incidents reported

Friday 27th May 2016

No incidents reported

Thursday 26th May 2016

No incidents reported

Wednesday 25th May 2016

No incidents reported

Tuesday 24th May 2016

Email Marketing Email Marketing Login and Navigation Issues

The email marketing system interruption is now resolved.

Email Marketing Email Marketing Login and Navigation Issues

We have received reports that Email Marketing users are experiencing errors logging in and navigating in the application. Our Engineering team is all hands on deck working to find the issue. We will post more details as they become available.