Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Tuesday 15th November 2016

No incidents reported

Monday 14th November 2016

No incidents reported

Sunday 13th November 2016

No incidents reported

Saturday 12th November 2016

No incidents reported

Friday 11th November 2016

No incidents reported

Thursday 10th November 2016

No incidents reported

Wednesday 9th November 2016

No incidents reported

Monday 7th November 2016

Springboard Email Notification sending has returned to normal

The email notification issue has been fully resolved and all messages that were in the queue have been sent out. Please contact support at 877.447.8936 or support@firespring.com with any questions or concerns.

Springboard Email notifications returning to normal

The email notification issue has been resolved and we are seeing the last of the messages that were backed up being delivered now. We are continuing to monitor the situation to prevent further issues. Please contact support at 877.447.8936 or support@firespring.com if you have any questions or concerns.

Website Email Notifications not sending

We have identified what is causing our email notifications to not be sent. We are working on fixing the root problem and returning sending back to normal. At this time it looks like all email notifications will be sent once we fix the issue.