All systems are operational

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Thursday 5th January 2017

No incidents reported

Wednesday 4th January 2017

Email Email Service Back to Normal

The engineering team had returned our email service back to normal operations. Please reach out to support by calling 877.447.8936 or emailing support@firespring.com if you have any questions or issues.

Email Email System Disruption

Our engineers continue to investigate the subset of users that are unable to access mail through webmail or mail clients (POP/IMAP).

At this time mail delivery of new mail incoming to mailboxes for users affected by delivery delays has returned to normal.

Email Email System Disruption

Our engineers continue to investigate users that are unable to access mail through webmail or mail clients (POP/IMAP). We are actively working on the issue and will post here with more details as we have them.

Email Email System Disruption

Our Engineering team is currently investigating some email system issues that are affecting receiving (via POP3, IMAP and Webmail) as well as sending. We will post more information here as soon as we have it

Tuesday 3rd January 2017

No incidents reported

Monday 2nd January 2017

No incidents reported

Sunday 1st January 2017

No incidents reported

Saturday 31st December 2016

No incidents reported

Friday 30th December 2016

No incidents reported