Past Incidents

Proofing within the VersaDoc tool in customer portals is experiencing slowness and customers may not be able to preview jpg or pdf files.

Services are back online. We are still experiencing slow loading times with images and files and are working to get back to our regular speed. We expect recovery within the half hour.

Our service provider has remedied the issue and we are seeing the Springboard and websites services beginning to recover. We will be monitoring the situation closely as we move forward. If you have any questions or issues, please reach out to support at 877.447.8936 or support@firespring.com

The engineering team with our service provider upstream from Firespring is currently implementing what they believe will remediate the issue. We will post more updates here as soon as we have them.

Our service provider upstream from Firespring has identified the issue and is working to fix ASAP. This is the top priority for our service provider. We will post more information here as it becomes available.

Our engineers have discovered our service provider upstream of Firespring is experiencing issues. We are working with them to get our services up and running as soon as possible. We will post more updates here as we have them.

We are currently seeing issues with the Springboard and public facing websites powered by the Springboard. Our Engineering team is investigating the issue. We will post here as soon as we have more information.