All systems are operational

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Wednesday 11th October 2017

No incidents reported

Tuesday 10th October 2017

Email Email sending issues resolved

We have resolved the issue preventing sending email from the group of affected mailboxes. Some affected users will still experience delays of inbound messages until the queued cache of messages has been delivered. Once those queued messages have been delivered, all delays will cease. Please contact support with any questions or concerns by calling 877.447.8936 or emailing support@firespring.com

Email Email sending issue within webmail interface

We are investigating reports of error messages received within our hosted webmail environment. A small subset of users will be met with an error message when attempting to send messages: "An error occurred while sending your message. Please try again shortly". The affected group of users may also notice a delay in receiving messages intended for their mailbox. We will provide more updates as they become available.

Monday 9th October 2017

No incidents reported

Sunday 8th October 2017

No incidents reported

Saturday 7th October 2017

No incidents reported

Friday 6th October 2017

No incidents reported

Thursday 5th October 2017

No incidents reported