Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Tuesday 21st November 2017

No incidents reported

Monday 20th November 2017

No incidents reported

Sunday 19th November 2017

No incidents reported

Saturday 18th November 2017

No incidents reported

Friday 17th November 2017

No incidents reported

Thursday 16th November 2017

No incidents reported

Wednesday 15th November 2017

No incidents reported

Monday 13th November 2017

Phone Support Phone support issues (resolved)

Our phone issues have been resolved. Give us a call, we are happy to help!

Phone Support Phone support issues

Our phone connections have returned to normal and we are able to receive and make outbound calls with no issue. We are continuing to monitor the situation for any further developments. We will post here as more information becomes available.

Phone Support Phone support issues

Our phone provider is currently experiencing issues with properly routing phone calls and we are experiencing intermittent success with receiving and making outbound calls as a result of this issue. We are working with our provider to get this issue resolved as soon as we can. You can always email support at support@firespring.com. We will update this page as soon as we know more information.