All systems are operational

Past Incidents

Sunday 28th January 2018

No incidents reported

Saturday 27th January 2018

No incidents reported

Friday 26th January 2018

No incidents reported

Thursday 25th January 2018

No incidents reported

Wednesday 24th January 2018

No incidents reported

Tuesday 23rd January 2018

Phone Support Phone Support resuming normal hours

Phone Support resumes normal hours (8:00 am to 5:30 pm CST) today, Jan 23rd. Thank you for your patience and understanding. Give us a call at 877.447.8936, we are happy to help!

Monday 22nd January 2018

Phone Support No Phone Support Jan 22 after 1PM CST

Due to inclement weather in the Lincoln Nebraska area and for the safety of our team members, phone support will not be available after 1PM CST on January 22nd. You may continue to email support@firespring.com with any requests. Callers may also leave a voicemail that will be returned as soon as possible starting Tuesday, Jan 23rd.

Website Websites and Springboard loading normally

The Springboard and associated websites have returned to normal. Please contact support at 877.447.8936 or support@firespring.com with any questions!

Website Website and Springboard loading issues

Our Engineering team has identified and fixed the issue causing websites and the Springboard to not load properly. We are continuing to monitor the situation. More updates to follow.

Website Website and Springboard issues

We are currently investigating an issue preventing websites or the Springboard from loading properly, most prominently resulting in a 503 error. Our engineering team is working to restore service ASAP. We will post more information here when we have it.