Some systems are experiencing issues

Past Incidents

Wednesday 31st January 2018

Email Issue adding attachments in webmail

A fix for the attachment issue occurring in webmail has been applied. We are monitoring the situation further and will sound the all clear once we are confident the issue has been fully resolved.

Email Issue adding attachments in webmail

We have identified the issue and are actively working towards a resolution. We will post more information here as soon as it becomes available.

Website Website loading issues (resolved)

We have resolved the issue causing websites to not load correctly. Our Engineering team will continue to monitor the situation to ensure no further issues occur. Please contact support by email at support@firespring.com or by phone at 877.447.8936 with any further questions.

Website Website loading issues

Our Engineering team is actively investigating a website loading issue. Users may see limited or large portions of their websites not loading correctly. We will post more information here as it becomes available.

Email Issue adding attachments in webmail

We are investigating reported issues of adding attachments to an email inside of the webmail application (found at email.firespring.com). When trying to add an attachment, users are seeing the following error "An error occurred while attaching your file. Please try again shortly."

This issue is not affecting adding attachments via an email application such as Outlook, Mac Mail or Thunderbird. We will post more information here as it becomes available.

Tuesday 30th January 2018

No incidents reported

Monday 29th January 2018

No incidents reported

Sunday 28th January 2018

No incidents reported

Saturday 27th January 2018

No incidents reported

Friday 26th January 2018

No incidents reported

Thursday 25th January 2018

No incidents reported

Wednesday 24th January 2018

No incidents reported