Past Incidents

Our Engineering team is investigating an issue preventing the Springboard from loading properly, or in some cases, not at all. We are working to resolve the issue ASAP and will post information here as soon as we have it.

We have identified the issue causing websites and the Springboard to load slowly or incorrectly. The behavior of the Springboard and websites are returning to normal now. We will be monitoring the situation and will be applying some updates to the database to ensure that this does not happen in the future. We will post more information here as it becomes available.

We are investigating an issue in our database causing websites and the Springboard to not load properly. We are working to resolve the issue ASAP and will post here as we have more information.

We have identified an issue that is going to require emergency maintenance on the email platform. The maintenance window will last for approximately 1 hour.

During this time, users will not be able to send attachments or add attachments to new or reply emails within webmail. This maintenance will not impact messages with attachments that are in the users' inbox, sent folder, trash folder, or any user-created folders. We will post here once the emergency maintenance has been completed.

A fix for the attachment issue occurring in webmail has been applied. We are monitoring the situation further and will sound the all clear once we are confident the issue has been fully resolved.

We have identified the issue and are actively working towards a resolution. We will post more information here as soon as it becomes available.

We have resolved the issue causing websites to not load correctly. Our Engineering team will continue to monitor the situation to ensure no further issues occur. Please contact support by email at support@firespring.com or by phone at 877.447.8936 with any further questions.

Our Engineering team is actively investigating a website loading issue. Users may see limited or large portions of their websites not loading correctly. We will post more information here as it becomes available.

We are investigating reported issues of adding attachments to an email inside of the webmail application (found at email.firespring.com). When trying to add an attachment, users are seeing the following error "An error occurred while attaching your file. Please try again shortly."

This issue is not affecting adding attachments via an email application such as Outlook, Mac Mail or Thunderbird. We will post more information here as it becomes available.