Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Wednesday 11th April 2018

No incidents reported

Tuesday 10th April 2018

Phone Support Phone service issues - local numbers

We have finished our maintenance and verified that our local numbers are working. Give us a call at 877.447.8936 or 402.437.0000. Just don't text us, we aren't that cool - yet!

Phone Support Phone service issues - local numbers

Our IT team is working to permanently fix our recent phone issues and this requires some intensive maintenance. Currently, our local phone numbers are offline as we perform this maintenance. Our toll-free number of 877.447.8936 is up and running normally.

We expect this maintenance to last the duration of today - we will update here as we know more information.

Monday 9th April 2018

No incidents reported

Sunday 8th April 2018

No incidents reported

Saturday 7th April 2018

No incidents reported

Friday 6th April 2018

No incidents reported

Thursday 5th April 2018

No incidents reported

Wednesday 4th April 2018

Phone Support Phone Service Issues (resolved)

We have addressed the issue causing our local phone numbers to not work. All of our phone lines are open and we are ready for you to call in!

Phone Support Phone Service Issues

We are experiencing issues with our local phone number at this time. Our toll free number of 877.447.8936 is working. Our IT team is working on getting this fixed ASAP. We will post more information here as we know it.