Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Tuesday 8th May 2018

No incidents reported

Monday 7th May 2018

No incidents reported

Sunday 6th May 2018

No incidents reported

Saturday 5th May 2018

No incidents reported

Friday 4th May 2018

No incidents reported

Thursday 3rd May 2018

No incidents reported

Wednesday 2nd May 2018

No incidents reported

Tuesday 1st May 2018

Email {Resolved} Sending email interruption

An outage with an upstream provider was identified as the cause of this issue. The provider has indicated that the issue has been resolved. We are not seeing any further connection issues at this time. Please contact support at 877.447.8936 or support@firespring.com with any questions!

Website {Resolved} Issues with website design not loading

An outage with an upstream provider was identified as the cause of this issue. The provider has indicated that the issue has been resolved. Websites are continuing to load as expected and we anticipate no further issues at this time. Please contact support at 877.447.8936 or support@firespring.com with any questions!

Email {Update} Sending email interruption

Connections to the outgoing mail server are recovering and mail sending looks to be returning to normal. We are monitoring the situation closely. More information to follow soon!