All systems are operational

Past Incidents

Saturday 25th August 2018

No incidents reported

Friday 24th August 2018

Email Error when logging into webmail - update

Our team continues to work to resolve the issue. In the meantime, we strongly encourage the use of an email client or mobile device for access as an alternative to webmail. For assistance in setting up one of these programs, you may refer to the following link: Email Set Up

As always, you can contact support at 877.447.8936 or support@firespring.com

Email Error when logging into webmail

We are receiving reports of continued errors this morning when attempting to log into the webmail and our engineering team is investigating. Email continues to be accessible via email applications on your computer or mobile devices. More information will be posted here as it becomes available.

Thursday 23rd August 2018

Email Error when logging into webmail - Resolved

The error when logging into webmail has been resolved. Mail delivery was not impacted at any point through the course of this issue. If you have further questions, please contact support at 877.447.8936 or support@firespring.com

Website Websites loading slowly - resolved

We have identified and fixed the issue causing websites to load slowly. Please contact support if you have any questions or concerns at 877.447.8936 or support@firespring.com

Website Websites loading slowly

Our engineering team is aware of an issue causing websites to load slowly or not at all. We are currently applying a fix for this issue and expect to have the situation resolved soon.

Email Error when logging into webmail - Update

The email engineering team is continuing to work towards a resolution for this issue. Webmail access remains inaccessible as we work towards a solution. Email delivery has not been impacted and access continues to be available via email clients and mobile devices.

Email Error when logging into webmail - Update

Webmail access remains inaccessible as we work towards a solution. Email delivery has not been impacted and access continues to be available via email clients and mobile devices.

Email Error when logging into webmail

The issue causing errors when logging into the webmail interface has been identified and a solution is being actively worked towards. Email delivery is not impacted and email is accessible via an email application (such as Outlook, Apple Mail) or on mobile devices.

Email Error when logging into webmail

We are investigating an issue that is affecting our email, particularly webmail users. Impacted users will receive the following error "Too Many Requests. Please wait a minute and try again" when attempting to log in to webmail.

Wednesday 22nd August 2018

No incidents reported

Tuesday 21st August 2018

No incidents reported

Monday 20th August 2018

No incidents reported

Sunday 19th August 2018

No incidents reported