Past Incidents

We have completed our maintenance on the authentication platform as a result of the webmail login issue and have added additional processing capacity to the system without incident. We are monitoring the system moving today as use picks back up to ensure the issue is fully resolved. We will sound the all clear when we are confident the issue is not persisting.

We are receiving reports of continued errors this morning when attempting to log into the webmail and our engineering team is investigating. Email continues to be accessible via email applications on your computer or mobile devices. More information will be posted here as it becomes available.

We have identified and fixed the issue causing websites to load slowly. Please contact support if you have any questions or concerns at 877.447.8936 or support@firespring.com

Our engineering team is aware of an issue causing websites to load slowly or not at all. We are currently applying a fix for this issue and expect to have the situation resolved soon.

The email engineering team is continuing to work towards a resolution for this issue. Webmail access remains inaccessible as we work towards a solution. Email delivery has not been impacted and access continues to be available via email clients and mobile devices.

Webmail access remains inaccessible as we work towards a solution. Email delivery has not been impacted and access continues to be available via email clients and mobile devices.

The issue causing errors when logging into the webmail interface has been identified and a solution is being actively worked towards. Email delivery is not impacted and email is accessible via an email application (such as Outlook, Apple Mail) or on mobile devices.

We are investigating an issue that is affecting our email, particularly webmail users. Impacted users will receive the following error "Too Many Requests. Please wait a minute and try again" when attempting to log in to webmail.