Some systems are experiencing issues

Past Incidents

Tuesday 2nd October 2018

No incidents reported

Monday 1st October 2018

No incidents reported

Sunday 30th September 2018

No incidents reported

Saturday 29th September 2018

No incidents reported

Friday 28th September 2018

Phone Support Phone support outage

The issues impacting our support phone lines have been resolved at this time.

Phone Support Phone support outage

We are currently experiencing intermittent connectivity issues with our phone lines and are actively working with our provider to resolve the issue. If you need to speak to a member from our support team and are having difficulty reaching Firespring by phone, you can email us at support@firespring.com. Thank you for your patience.

Thursday 27th September 2018

No incidents reported

Wednesday 26th September 2018

No incidents reported

Tuesday 25th September 2018

VersaDoc Unable to order VersaDoc or Catalog items {Resolved}

The issue preventing some users from ordering VersaDoc or other catalog items has been resolved. Please contact support at 877.447.8936 or support@firespring.com with any questions, comments or concerns.

VersaDoc Unable to order VersaDoc or Catalog items

The issue looks to be impacting a specific subset of our platform and we are implementing a fix ASAP so that ordering can return to normal. We will post more information here when it becomes available.

VersaDoc Unable to order VersaDoc items

Our engineering team is investigating reports of an issue with ordering VersaDoc items. We will post more information here as soon as we have it.