Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Thursday 1st November 2018

No incidents reported

Wednesday 31st October 2018

No incidents reported

Tuesday 30th October 2018

No incidents reported

Monday 29th October 2018

Website Springboard cookie error and 404 error {Resolved}

All website performance has returned to normal. If you have any questions or concerns, please contact support at 877.447.8936 or support@firespring.com

Website Springboard cookie error and 404 error

The Engineering team has made some adjustments and the issue has cleared up. We are continuing to monitor the changes and website performance. We will sound the all clear when it's appropriate to do so.

Website Springboard cookie error and 404 error

We are investigating an issue that is causing some intermittent errors (usually a cookies error or a 404 page not found error) when trying to log into website portals or trying to check out. We will post more information here as soon as it becomes available.

Sunday 28th October 2018

No incidents reported

Saturday 27th October 2018

No incidents reported

Friday 26th October 2018

No incidents reported