Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Thursday 28th February 2019

No incidents reported

Wednesday 27th February 2019

No incidents reported

Tuesday 26th February 2019

No incidents reported

Monday 25th February 2019

Email Scheduled Email Maintenance

We will be conducting scheduled maintenance on the email platform. During this time users may experience connectivity issues when accessing their email over IMAP, POP, SMTP, or Webmail. Incoming email delivery will not be impacted.

This maintenance will happen Monday, February 25th, 2019 from 21:00 CST to 00:00 CST.

Sunday 24th February 2019

No incidents reported

Saturday 23rd February 2019

No incidents reported

Friday 22nd February 2019

No incidents reported

Thursday 21st February 2019

Email Webmail Connectivity {Resolved}

Connectivity to the webmail application has been restored. Mail delivery was not impacted during this issue. Please contact support at 877.447.8936 or support@firespring.com with any questions or concerns.

Email Webmail Connectivity

We are investigating an issue preventing access to our webmail platform. Affected users will not be able to connect to their email accounts via webmail, you can still connect to your mailbox via an email application. Mail Delivery is not affected. We will post more information as it becomes available.