Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
PaymentSpring Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Thursday 11th April 2019

No incidents reported

Wednesday 10th April 2019

No incidents reported

Tuesday 9th April 2019

Springboard Springboard and Website Slowness

We are investigating an issue affecting slow load times and inaccessibility to the Springboard and websites, which may affect certain functionality of the Springboard and your website. Thank you for your patience while we troubleshoot the issue.

Monday 8th April 2019

Email Webmail Access

We are aware of an issue that is impacting Webmail access. Some users may experience the following:

The inability to access their accounts from the login page
Latency upon login and while navigating the Webmail interface
Slow attachment downloads
Inline images in Webmail not loading

Our team is actively working to resolve these issues. In the meantime, we recommend using email clients or mobile devices as a workaround. Email delivery has not been impacted.

Sunday 7th April 2019

No incidents reported

Saturday 6th April 2019

No incidents reported

Friday 5th April 2019

No incidents reported

Wednesday 3rd April 2019

Phone Support Toll Free Phone Number Outage

We are currently investigating an issue with our phone system where toll free numbers dialing in to Firespring are not working. Please email support@firespring.com or call our local number (402) 437-0000 with any questions or issues we can assist with. Thank you for your patience as we work to resolve the issue.