Some systems are experiencing issues

Past Incidents

Wednesday 18th August 2021

Website Brief Service Interruption

Related to the service interruption posted previously on Sunday, August 15th, we experienced a brief interruption of service around 8:07 am (CST) this morning which caused front end website and Springboard loading issues. Our Engineers were able to resolve this interruption within minutes and we have a new system in place that should help mitigate these interruptions related to this specific issue going forward. Our Engineers and Support team are actively monitoring the situation.

Tuesday 17th August 2021

No incidents reported

Monday 16th August 2021

No incidents reported

Sunday 15th August 2021

Website Front End Website and Springboard loading issues

We experienced a temporary interruption of service on Sunday, August 15th, which caused front end website and Springboard loading issues. This was the result of one of our clients who was targeted by a DDoS attack. First, we want to make it clear what this means: Neither Firespring nor our client were “hacked”—no one gained access to our infrastructure or any data. It was simply a case of someone using rogue machines on the internet to send fake traffic to the client’s site. We actually see these often, and our engineering team has architected our infrastructure to absorb them without our clients being aware that they’re happening.

We provide our clients with 24x7x365 monitoring and incident response by a dedicated team of engineers and we understand the impact unexpected downtime has on your organization—which is why we’re taking this opportunity to improve our infrastructure to fend off future incidents of this scale. As we continue to fine-tune our mitigation efforts this week, we expect occasional, brief moments without service or periods of slower server response.

More information about this is being sent out via email. It’s our priority to provide the highest level of protection, service and transparency, so we’d welcome your questions. Please contact Support if we can help with any clarification at 877-447-8936 or support@firespring.com

Saturday 14th August 2021

No incidents reported

Friday 13th August 2021

No incidents reported

Thursday 12th August 2021

Front end websites and Springboard loading issues

We are experiencing issues with front end websites and the Springboard loading. Our Engineers are investigating.

  • RESOLVED: Our Engineers resolved this issue. All websites should be loading successfully. Please contact our Support team if you continue to experience any issues.