UPDATE [RESOLVED]: Sunday 8/22/21, 1:50 PM: PaymentSpring provided an update concerning the TSYS TransIT outage last night. Between 8:20 PM and 11:00 PM CT transactions were failing due to an issue at TSYS. Payers were receiving failure notifications throughout the incident. The PaymentSpring Gateway systems were working as expected.
PaymentSpring has successfully completed resubmitting the recurring payments that failed last night due to the TSYS outage. If at any time you have any questions or see an issue feel free to reach out to PaymentSpring support at clientservices@paymentspring.com or 866.431.4637.
On behalf of PaymentSpring, we appreciate your business and apologize for the inconvenience this issue may have caused.
Saturday 8/22/21, 1:14 AM: PaymentSpring Tech Support was informed of an issue earlier tonight dealing with the TSYS TransIT gateway. Transactions attempted between 8:20 PM and 11:00 PM CT were failing due to an issue at TSYS. Payers were receiving failure notifications throughout the incident. The PaymentSpring systems were working as expected.
We are currently engaged to assess the total impact this may have had on our partners. Once that information is determined we will send out more communication.
