All systems are operational

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Thursday 20th October 2016

No incidents reported

Wednesday 19th October 2016

No incidents reported

Tuesday 18th October 2016

No incidents reported

Monday 17th October 2016

No incidents reported

Sunday 16th October 2016

No incidents reported

Saturday 15th October 2016

No incidents reported

Friday 14th October 2016

Email Webmail Performance Restored

The webmail interface is back up to normal speed and we do not expect any further issues at this time. Please reach out to support with any questions or concerns (support@firespring.com or 877.447.8936). Have a wonderful weekend!

Email Webmail Connectivity Issues

Our team has isolated the cause of the login failures and have applied several configuration changes. We are now seeing successful logins. We will continue to actively monitor our systems and provide updates as we approach a final resolution.

Email Continued Webmail Activity Issues

Our engineers continue to investigate page loading issues for webmail login pages, and latency within webmail. Affected users will see delays accessing webmail login pages, and may be redirected to a maintenance page. Mail delivery is not impacted. We will continue to post updates as they become available.

Email Webmail Interface on New Email Platform Experiencing Performance Issues

We are aware of an issue that is affecting access to Webmail on our new email system. You may experience some slowness or 'time out errors' during this time. Mail delivery is not affected and email applications and devices are also not affected. Our Engineers are currently working to remedy this.