Some systems are experiencing issues

Past Incidents

Wednesday 14th December 2016

No incidents reported

Tuesday 13th December 2016

VersaDoc Checkboxes in Print-Ready Files Area are working again

We have identified and fixed the issue that was preventing print-ready files from being downloaded. If you are still experiencing issues please reach out to support by calling 877.447.8936 or emailing your versadoc project manager.

VersaDoc Checkboxes in Print-Ready Files Area Not Functioning

The cause of the Print-Ready Files area issues regarding processing VersaDoc orders has been identified and our Engineering team is working on a fix.

VersaDoc Checkboxes in Print-Ready Files Area Not Functioning

Our Engineering team is investigating why checkboxes in the print-ready files area are not functioning for versadoc orders. We will post here as we know more information.

Monday 12th December 2016

No incidents reported

Sunday 11th December 2016

No incidents reported

Saturday 10th December 2016

No incidents reported

Friday 9th December 2016

No incidents reported

Thursday 8th December 2016

No incidents reported

Tuesday 6th December 2016

Springboard Email Notifications and Responses are sending normally again

We have identified and fixed the issue causing the delay of email notifications and responses and we have resumed sending. The system is currently working to send all of the emails that were in the backlog as well as new emails. We expect this to be all finished by the end of business today. Please reach out to support by calling 877.447.8936 or emailing support@firespring.com with any questions.

Springboard Email Notifications being delayed

We are continuing to investigate issues with email notifications and responses being delayed. Please note that these messages are not being lost, they are in a backlog and will be delivered when this issue is resolved. The message center in the Springboard will have up to date information about all orders, donations and other transactions through your website. Please check there often to ensure nothing is missed.