Past Incidents

We have identified the issue and are pulling additional resources online. Website and Springboard loading will be sporadic for the next few minutes. We will post more information as soon as we know it.

Our engineering team is actively investigating the cause of websites and the Springboard not loading properly, or at all in some cases. All hands are on deck for this issue and we will be posting updates here as soon as they are available.

We've discovered the current trouble with logging in to the application and account navigation is due to service degradation with a third-party provider. Our systems team is monitoring closely and will restore service as soon as possible. Thanks for your patience, and we'll continue to update here!

We are receiving reports of trouble logging in to the application and navigating within accounts. Our systems team is all hands on deck to resolve this trouble for our users. Thanks for your patience, and we'll continue to update here!

We have resolved the phone service issues from this morning. We are continuing to keep a close eye on this situation and working with our provider to ensure no future disruptions. Please call 877.447.8936 or email support@firespring.com with any questions.

Our IT team has applied a temporary fix to the issue and we are working with our phone provider on a permanent solution. Inbound calling is currently working, however, your call may drop. Please try again if this occurs or email support@firespring.com. We will post more information here when we have it.

We are experiencing issues with our inbound phone service this morning and are actively investigating the issue. Please feel free, as always, to email support@firespring.com and we will respond as soon as we can. We will post more information here as it becomes available.

Incoming phone calls are being routed through backup systems and we are seeing the majority of the calls going through. We are working with our provider on a permanent fix so please be aware you may still have issues calling. As always, you can email support@firespring.com and we'll respond to you as quickly as possible. We will post more updates here as we know them.

We are currently experiencing an issue with our phone provider and are unable to take incoming calls. You can email support@firespring.com with any issues currently and we'll do our best to respond as soon as we can. More updates to come as soon as we know them.