Some systems are experiencing issues

Past Incidents

Tuesday 3rd April 2018

Phone Support Toll-Free support number issues (resolved)

Our Toll-Free support number (877.447.8936) is working again. Please give us a ring if you need any support!

Phone Support Toll-Free support number issues

Our Toll-Free support number is experiencing some issues currently. Our IT team is working quickly to address. In the meantime, you can still reach support by phone at 402-437-0000. We will post more information here as soon as we have it.

Monday 2nd April 2018

Email Mailbox password authentication error (resolved)

The mailbox password authentication issue has been resolved by the email engineering team. Please reach out to support with any questions at support@firespring.com or 402-437-0000.

Email Mailbox password authentication error

We are investigating an issue that is causing some users to see a password authentication error when attempting to access their mailbox. We will post more information here as soon as its available.

Phone Support Toll-Free support number issues

Our Toll-Free support number is experiencing some issues currently. Our IT team is working quickly to address. In the meantime, you can still reach support by phone at 402-437-0000. We will post more information here as soon as we have it.

Sunday 1st April 2018

No incidents reported

Saturday 31st March 2018

No incidents reported

Friday 30th March 2018

Email Marketing Email Marketing application issues (resolved)

We have received an all clear on the trouble some users were experiencing logging in to and navigating within the application. Thanks for your patience! Please contact support at 877.447.8936 or support@firespring.com

Email Marketing Email Marketing application issues

We have just started receiving reports of trouble logging in to the application and slowness navigating within accounts. Our systems team is all hands on deck to resolve this trouble for our users. Thanks for your patience, and we'll continue to update here!

Thursday 29th March 2018

No incidents reported

Wednesday 28th March 2018

Springboard Planned maintenance for Springboard and Websites

The planned maintenance window is closed and the updates to the Springboard and websites are complete. Thanks for your patience while we applied these updates to the system!

Website Planned maintenance for Springboard and Websites

There is a planned maintenance window starting at 11pm CDT as our engineering team applies upgrades and patches to the Springboard and websites. You may not be able to access the Springboard or websites during this time. We will post here when the maintenance window is closed.

Tuesday 27th March 2018

No incidents reported