Some systems are experiencing issues

Past Incidents

Tuesday 10th April 2018

Phone Support Phone service issues - local numbers

We have finished our maintenance and verified that our local numbers are working. Give us a call at 877.447.8936 or 402.437.0000. Just don't text us, we aren't that cool - yet!

Phone Support Phone service issues - local numbers

Our IT team is working to permanently fix our recent phone issues and this requires some intensive maintenance. Currently, our local phone numbers are offline as we perform this maintenance. Our toll-free number of 877.447.8936 is up and running normally.

We expect this maintenance to last the duration of today - we will update here as we know more information.

Monday 9th April 2018

No incidents reported

Sunday 8th April 2018

No incidents reported

Saturday 7th April 2018

No incidents reported

Friday 6th April 2018

No incidents reported

Thursday 5th April 2018

No incidents reported

Wednesday 4th April 2018

Phone Support Phone Service Issues (resolved)

We have addressed the issue causing our local phone numbers to not work. All of our phone lines are open and we are ready for you to call in!

Phone Support Phone Service Issues

We are experiencing issues with our local phone number at this time. Our toll free number of 877.447.8936 is working. Our IT team is working on getting this fixed ASAP. We will post more information here as we know it.

Tuesday 3rd April 2018

Phone Support Toll-Free support number issues (resolved)

Our Toll-Free support number (877.447.8936) is working again. Please give us a ring if you need any support!

Phone Support Toll-Free support number issues

Our Toll-Free support number is experiencing some issues currently. Our IT team is working quickly to address. In the meantime, you can still reach support by phone at 402-437-0000. We will post more information here as soon as we have it.

Monday 2nd April 2018

Email Mailbox password authentication error (resolved)

The mailbox password authentication issue has been resolved by the email engineering team. Please reach out to support with any questions at support@firespring.com or 402-437-0000.

Email Mailbox password authentication error

We are investigating an issue that is causing some users to see a password authentication error when attempting to access their mailbox. We will post more information here as soon as its available.

Phone Support Toll-Free support number issues

Our Toll-Free support number is experiencing some issues currently. Our IT team is working quickly to address. In the meantime, you can still reach support by phone at 402-437-0000. We will post more information here as soon as we have it.