Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Tuesday 3rd July 2018

No incidents reported

Monday 2nd July 2018

No incidents reported

Sunday 1st July 2018

No incidents reported

Saturday 30th June 2018

Email Email Connection issues {Resolved}

Services have been restored through the impacted ISP and we are no longer see reports of connection issues to mailboxes. Please contact support at 877.447.8936 or support@firespring.com with any questions.

Friday 29th June 2018

Email Email Connection issues

We have received more information about the ISP outage via Comcast's official communication channel:

"One of Comcast’s large backbone network partners had a fiber cut that is impacting Comcast and other ISP providers as well."

We are closely monitoring the situation and will provide more information as we can.

Email Email connection issues

We are seeing reports of clients utilizing a major Internet Service Provider experiencing connectivity issues to our Webmail Sites, Email Help Tool, and some Email Applications. Should you experience such an error, we recommend engaging your ISP to see if you may be impacted by an ongoing service outage in your area. We are working to determine the scope and impact of this outage and will also post more information here as it becomes available.

Thursday 28th June 2018

No incidents reported

Wednesday 27th June 2018

No incidents reported