Some systems are experiencing issues

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
Nelnet Payment Services Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Tuesday 10th July 2018

No incidents reported

Monday 9th July 2018

Email Email connectivity issue {Resolved}

The issue impacting connections to email accounts has been resolved. Please contact support if you have any questions at 877.447.8936 or support@firespring.com

Email Email connectivity issue

We are currently investigating an issue impacting some email users. This issue may impact your ability to log in to the webmail and/or your email application's (such as Outlook or Apple Mail) ability to connect to the server. This is an intermittent issue that is not impacting all users. We will post more information here as it becomes available.

Sunday 8th July 2018

No incidents reported

Saturday 7th July 2018

No incidents reported

Friday 6th July 2018

No incidents reported

Thursday 5th July 2018

No incidents reported

Wednesday 4th July 2018

No incidents reported

Tuesday 3rd July 2018

Email Marketing Email marketing application outage {Resolved}

Everything is good to go! Thanks for your patience while we got this incident resolved. Have a happy and safe 4th of July!

Email Email marketing application outage

The Email Marketing application is currently down for all users. Scheduled and automated sends are still going out as expected. Our team is working hard to identify the source of the issue and we'll post an update as we get more information.