All systems are operational

Other Components
Website
Operational
Springboard
Operational
Email
Operational
VersaDoc
Operational
PaymentSpring Credit Card Processing
Operational
Credit Card Processing
Operational
Email Marketing
Operational
Donor Database
Operational
Phone Support
Operational

Past Incidents

Monday 10th December 2018

No incidents reported

Sunday 9th December 2018

No incidents reported

Saturday 8th December 2018

No incidents reported

Friday 7th December 2018

No incidents reported

Thursday 6th December 2018

No incidents reported

Wednesday 5th December 2018

Design Online intermittent issues {Resolved}

This issues our upstream provider was experiencing have been resolved and the Design Online tool is working as expected again. Please contact support at 877.447.8936 or support@firespring.com with any questions

Tuesday 4th December 2018

Design Online intermittent issues

An upstream provider for services related to Design Online is experiencing intermittent issues. We are in contact with this provider and working with them to ensure that the Design Online service returns to normal operation as soon as possible. We will post more information here as it becomes available.

Monday 3rd December 2018

Springboard Email administration issues {Resolved}

The issue impacting performance in the email accounts area has been resolved. Mail delivery or sending was not impacted during this time. Please contact support at 877.447.8936 or support@firespring.com with any questions.

Springboard Email administration issues

We are aware of an issue that is causing slow navigation and response in the email accounts area of the Springboard. The email engineering team is actively working towards a resolution to this problem. Mail delivery or sending is not impacted at this time. We will post more information as it becomes available.