Some systems are experiencing issues

Past Incidents

Tuesday 17th November 2020

No incidents reported

Monday 16th November 2020

No incidents reported

Sunday 15th November 2020

No incidents reported

Saturday 14th November 2020

No incidents reported

Friday 13th November 2020

No incidents reported

Thursday 12th November 2020

Nelnet Payment Services Credit Card Processing [RESOLVED]: Receipt error when processing PaymentSpring transactions

[RESOLVED]: Our Engineers have identified an issue causing an error message when attempting to process transactions using the PaymentSpring payment gateway, which reads:

"Payment Error: You need to specify an email_address with this transaction to send a receipt"

The issue is actively being worked and should be resolved momentarily.

Wednesday 11th November 2020

No incidents reported