Some systems are experiencing issues

Past Incidents

Thursday 7th October 2021

No incidents reported

Wednesday 6th October 2021

No incidents reported

Tuesday 5th October 2021

PaymentSpring Credit Card Processing PaymentSpring Scheduled Maintenance: Monday, October 11th 12:30 AM - 2:30 AM (CT)

PaymentSpring will be performing a planned maintenance update on Monday, October 11th from 12:30 AM - 2:30 AM (CT).

During this time, there will be a brief window during which PaymentSpring will be offline/down. This outage window is expected to be less than five minutes during the entire maintenance widow, which is scheduled for a time that should have minimal impact on users.

Email Marketing [FIXED] Investigating reports of sending delays in Email Marketing

[UPDATE: FIXED]: We've pushed out a fix to resolve this issue and we are continuing to monitor as our systems catch up.

Our team is investigating sending delays in the Email Marketing system. We are currently seeing delays of up to 1 hour. We will update here as we know more or once we have the issue resolved.

Monday 4th October 2021

No incidents reported

Sunday 3rd October 2021

No incidents reported

Saturday 2nd October 2021

No incidents reported

Friday 1st October 2021

Phone Support [MONITORING] Improved call performance and quality with phone service provider

Our phone service provider is showing signs of improvement with call performance and call quality. We're continuing to monitor the situation.