Some systems are experiencing issues

Past Incidents

Saturday 5th November 2022

No incidents reported

Friday 4th November 2022

VersaDoc Failure error when processing VersaDoc documents

We are aware of an issue resulting from a Pageflex server update that is causing document processing to fail. If you experience any failed processing errors, please submit an edit for the document in your Springboard and our VersaDoc Support team will get the document fixed for you.

Thursday 3rd November 2022

No incidents reported

Wednesday 2nd November 2022

Email [UPDATE 11/7/22 8:10 AM] Email users unable to log in to third-party mail clients (i.e Outlook/MAC etc)

[UPDATE] Our email Engineers have identified the Issue and continue to actively work towards a full resolution. A small sub-set of users may still be impacted and our Engineers are working on a global fix. Some users are reporting a forced pop-up to re-enter username and password. This is not a prompt to change your password, so you do not need to change any login credentials.

We'll update here as we get more updates.


Our email support team is investigating an issue where affected users may be unable to log in to third-party mail clients (i.e Outlook/MAC etc). Webmail is not impacted, so you can login at email.firespring.com to use webmail if you're experiencing any issues with your email client.

Mail delivery is not impacted.

Tuesday 1st November 2022

No incidents reported

Monday 31st October 2022

No incidents reported

Sunday 30th October 2022

No incidents reported