Some systems are experiencing issues

Past Incidents

Sunday 19th February 2023

No incidents reported

Saturday 18th February 2023

No incidents reported

Friday 17th February 2023

No incidents reported

Thursday 16th February 2023

No incidents reported

Wednesday 15th February 2023

VersaDoc [RESOLVED] Investigating an issue with the VersaDoc server Pageflex

[RESOLVED]. This issue has been resolved. Please contact our support team if you continue to experience any issues.


We're investigating issues with the VersaDoc server, Pageflex, which is resulting in upload and processing errors. Our Engineers are working toward a solution and we'll update here once the issue has been resolved.

Tuesday 14th February 2023

No incidents reported

Monday 13th February 2023

Email [RESOLVED] Investigating reports of email login issues

Email should be of normal status for all mailboxes. Some users may need to close and re-open their email clients. For webmail, at most a refresh or cache clear may be necessary before attempting to login.


Our team is currently investigating reports of issues with email primarily associate with usernames/password errors.

As a possible workaround, you can try logging in to webmail at email.firespring.com, though we're receiving mixed reports as some mailboxes can't be accessed or results in an error message ("An error occurred while logging into your email account. Please try again shortly."